DATA DELETION
Delete your account and data.
Deletion is built into the app and takes under a minute. It is permanent: there is no undo and no grace period.
In the app
- Open SharpBrain and go to Settings.
- Tap Account, then “Delete account and data”.
- Confirm. If you signed in with Apple, iOS may ask you to confirm again.
What is deleted
- Your profile, onboarding answers, reminder time and planner weights.
- All game results, levels, Snacks, streaks and weekly reports.
- All test results, including encrypted screener answers.
- Your push token and email preferences.
- Your entitlement record. Your Apple subscription itself is not cancelled by deleting the account; see below.
- Everything stored on your device by the app.
Rows are removed from our database at once and disappear from backups within 30 days. Analytics events already sent are retained in aggregate for up to 12 months but are no longer linked to an account that exists. Purchase records required for tax and accounting are kept as the law requires, without your game or test data.
Subscriptions are separate. Deleting your account does not cancel an Apple subscription. Cancel it first in iOS Settings → your name → Subscriptions → SharpBrain, or you may keep being charged for an account that no longer exists. See billing help.
If you no longer have the app
Email bas@springdigitalcommerce.com from the address linked to your Apple ID, or tell us the approximate date you installed and any detail that helps us find the account. We will verify the request and delete the account within 30 days, and confirm by email.
Deleting a single test result
You do not need to delete your account to remove one screener result. Open the result and tap “Delete this result”.